Kathleen Chalaire, EAP Director with Pratt & Whitney,  Jay Lee, Ph.D., and Doris Logan, MSW, of EAP of South Florida were featured speakers at the Thursday, October 20, 2005 human resources workshop held at the Croquet Center in West Palm Beach, FL. There presentation subject was, “HOW TO GET YOUR MONEY’S WORTH FROM EMPLOYEE ASSISTANCE PROGRAMS. ”The workshop topics included:

COMPREHENSIVE CHECKLIST FOR PURCHASING AN EAP
KEYS TO EVALUATING YOUR CURRENT EAP
TIPS FOR SUCCESSFUL MANAGEMENT REFERRALS
WAYS TO INSURE PERFORMANCE AND ACCOUNTABILITY
MANAGER’S GUIDE TO EMPLOYEE ASSISTANCE PROGRAMS

For additional information and free copy of  manager's guide contact Dr. Lee 561-707-3122 or info@jayleeinc.com

August, 2005

Logan and Lee Speak At “HR Best Practices” Conference

Doris Logan, CSWI and Jay Lee, Ph.D. were featured speakers at the “Human Resources Best Practices” meeting of the Human Resources Association of Palm Beach County on July 28, 2005. Their presentation titled, “Lessons Learned from the 2004 Hurricanes” explored how to meet the needs of employees before, during and after a hurricane or other disaster. for additional information and free guide contact Dr. Lee 561-707-3122 info@jayleeinc.com

July, 2005

McVinney and Lee Present At the 2005 Annual Florida NAADAC Conference

March 2005

 “The Chamber appreciated Dr. Lee reminding our members of the importance of our employees as a critical asset, and how we can help,” says Laurel Baker, Executive Director of the Palm Beach Chamber of Commerce.

 John Maus, President-elect of the Chamber of Commerce, thanked Dr. Lee as well. “We appreciate his presentation today. Employee Assistance Programs offer an important solution to many employee and employer issues in today’s complex business world.”

 Lee & Associates consulting staff is available to make presentation to community organization.

April 2005

Hurricane  Recovery Assistance

To schedule assistance for your organization, contact Dr. Lee at 561 707 3122 or email: info@jayleeinc.com 

Tips for Employees Coping With Critical Incidents

 Because you are reading this article, you, or someone you know, probably are in the process of recovering from a critical incident or some type of traumatic impact. Perhaps you experienced a flood, hurricane, or earthquake. Or maybe you have been in a serious accident or the victim of crime. Traumatic experiences such as these tend to be sudden and overwhelming. In some cases, there are no outwardly visible signs of physical injury, but there is nonetheless a serious emotional toll.

 It is common for people who have experienced traumatic situations to have very strong emotional reactions. Understanding normal responses to these abnormal events can aid you in coping effectively with your feelings, thoughts, and behaviors, and help you along the path to recovery.

What happens to people after a disaster or other traumatic event?

 Shock and denial are typical responses to disasters and other kinds of trauma, especially shortly after the event. Both shock and denial are normal protective reactions.

 Shock is a sudden and often intense disturbance of your emotional state that may leave you feeling stunned or dazed.

 Denial involves your not acknowledging that something very stressful has happened, or not experiencing fully the intensity of the event. You may temporarily feel numb or disconnected from life.

As the initial shock subsides, reactions vary from one person to another. The following, however, are normal responses to a traumatic event:

Feelings become intense and sometimes are unpredictable. You may become more irritable than usual, and your mood may change back and forth dramatically. You might be especially anxious or nervous, or even become depressed. 

Thoughts and behavior patterns are affected by the trauma. You might have repeated and vivid memories of the event. These flashbacks may occur for no apparent reason and may lead to physical reactions such as rapid heart beat or sweating. You may find it difficult to concentrate or make decisions, or become more easily confused. Sleep and eating patterns also may be disrupted.

Recurring emotional reactions are common. Anniversaries of the event, such as at one month or one year, as well as reminders such as aftershocks from earthquakes or the sounds of sirens, can trigger upsetting memories of the traumatic experience. These 'triggers' may be accompanied by fears that the stressful event will be repeated.

Interpersonal relationships often become strained. Greater conflict, such as more frequent arguments with family members and coworkers, is common. On the other hand, you might become withdrawn and isolated and avoid your usual activities.  

Physical symptoms may accompany the extreme stress. For example, headaches, nausea and chest pain may result and may require medical attention. Pre-existing medical conditions may worsen due to the stress.

How do people respond differently over time?

 It is important for you to realize that there is not one 'standard' pattern of reaction to the extreme stress of traumatic experiences. Some people respond immediately, while others have delayed reactions - sometimes months or even years later. Some have adverse effects for a long period of time, while others recover rather quickly.

And reactions can change over time. Some who have suffered from trauma are energized initially by the event to help them with the challenge of coping, only to later become discouraged or depressed.

A number of factors tend to affect the length of time required for recovery, including the degree of intensity and loss. Events that last longer and pose a greater threat, and where loss of life or substantial loss of property is involved, often take longer to resolve.

Also, a person's general ability to cope with emotionally challenging situations will affect the outcome. Individuals who have handled other difficult, stressful circumstances well may find it easier to cope with the trauma.

What about other stressful events preceding the traumatic experience?

 Individuals faced with other emotionally challenging situations, such as serious health problems, family-related difficulties, legal or financial stresses, or have another mental health condition may have more intense reactions to the new stressful event and need more time to recover. The more stress in a person's life, the fewer resources they have to cope with a critical incident.

How should I help myself and my family?

 There are a number of steps you can take to help restore emotional well being and a sense of control following a disaster or other traumatic experience, including the following:

 Give yourself time to heal. Anticipate that this will be a difficult time in your life. Allow yourself to mourn the losses you have experienced. Try to be patient with changes in your emotional state.

 Ask for support from people who care about you and who will listen and empathize with your situation. But keep in mind that your typical support system may be weakened if those who are close to you also have experienced or witnessed the trauma.

 Communicate your experience in whatever ways feel comfortable to you - such as by talking with family or close friends, or keeping a journal.

 If your company or a professional in your community offers Critical Incident Stress Management services, it is VERY IMPORTANT to attend the group debriefings and/or utilize the Individual sessions via your EAP. CISM can often prevent long term consequences of traumatic impact.

 Find out about local support groups that often are available such as for those who have suffered from natural disasters, or for women who are victims of rape. These can be especially helpful for people with limited personal support systems.

 Try to find groups led by appropriately trained and experienced professionals. Group discussion can help people realize that other individuals in the same circumstances often have similar reactions and emotions.

 Engage in healthy behaviors to enhance your ability to cope with excessive stress. Eat well-balanced meals and get plenty of rest. If you experience ongoing difficulties with sleep, you may be able to find some relief through relaxation techniques. Avoid alcohol and drugs. Take time to care for yourself: emotionally and physically.

 Establish or reestablish routines such as eating meals at regular times and following an exercise program. Take some time off from the demands of daily life by pursuing hobbies or other enjoyable activities.

 Avoid major life decisions such as switching careers or jobs if possible because these activities tend to be highly stressful.

 Become knowledgeable about what to expect as a result of trauma. Some of the additional resources on this web site may help you with this learning process.

 How do I take care of children's special needs?

 The intense anxiety and fear that often follow a disaster or other traumatic event can be especially troubling for children. Some may regress and demonstrate younger behaviors such as thumb sucking or bed wetting. Children may be more prone to nightmares and fear of sleeping alone. Performance in school may suffer. Other changes in behavior patterns may include throwing tantrums more frequently, or withdrawing and becoming more solitary.

There are several things parents and others who care for children can do to help alleviate the emotional consequences of trauma, including the following:

Spend more time with children and let them be more dependent on you during the months following the trauma - for example, allowing your child to cling to you more often than usual. Physical affection is very comforting to children who have experienced trauma. Provide continued assurance that they are protected and safe.

Provide play experiences to help relieve tension. Younger children in particular may find it easier to share their ideas and feelings about the event through non-verbal activities such as drawing.

Encourage older children to speak with you, and with one another, about their thoughts and feelings. This helps reduce their confusion and anxiety related to the trauma. Respond to questions in terms they can comprehend. Reassure them repeatedly that you care about them and that you understand their fears and concerns.

Keep regular schedules for activities such as eating, playing and going to bed to help restore a sense of security and normalcy.

When should I seek professional help?

 Some people are able to cope effectively with the emotional and physical demands brought about by a natural disaster or other traumatic experience by using their own support systems. It is not unusual, however, to find that serious problems persist and continue to interfere with daily living. For example, some may feel overwhelming nervousness or lingering sadness that adversely affects job performance and interpersonal relationships.

Individuals with prolonged reactions that disrupt their daily functioning for more than one month should consult with an experienced mental health professional trained in Critical Incident Stress Management and Post Traumatic Stress. These professionals work with individuals affected by trauma to help them find constructive ways of dealing with the traumatic impact and Post Traumatic Stress Disorder.

With children, continual and aggressive emotional outbursts, serious problems at school, preoccupation with the traumatic event, continued and extreme withdrawal, and other signs of intense anxiety or emotional difficulties all point to the need for professional assistance. A qualified mental health professional can help such children and their parents understand and deal with thoughts, feelings, and behaviors that result from trauma.

 Adapted from the American Psychological Association: Practice Guidelines for Traumatic Stress. Edited by Dr. Jay Lee, B.Y. Lee & Associates, Inc., www.jayleeinc.com

  Key CISM website references:

http://www.icisf.org/

http://www.foh.dhhs.gov/Public/CISM/CISMInfo.asp

http://www.ncptsd.org/facts/disasters/fs_faq_disaster.html